Refund policy.

TRIARO Full Access (€69 or US$79), the Race Plan (€29 or US$39) and the upgrade between them are one-time purchases of digital content, and supply starts as soon as your payment is confirmed. Consumers buying online in the EU normally have 14 days to withdraw from a purchase. That right is lost when supply of digital content begins with the consumer's express prior consent and their acknowledgement that they lose it (article 16(m) of Directive 2011/83/EU; article 103.m of the Spanish consumer law, TRLGDCU). Before paying, you give both by ticking a box that is never pre-ticked and that names the product you are buying; you cannot pay without it:

“I want immediate access to [the Race Plan / Full Access]. I expressly agree that supply starts now, during the 14-day withdrawal period, and I acknowledge that I therefore lose my right of withdrawal.”

Your order confirmation email confirms that consent and that acknowledgement. Because you can see your free starting point before paying, you know what TRIARO makes of your answers before you buy.

Purchases are not refundable once access has started, except in these cases:

• Where the law requires one. Including if what you bought does not work as described and the problem cannot be put right.
• Billing and payment errors. For example, if you were charged an amount other than the price shown.
• Duplicate payments. If you paid more than once for the same account, the extra payment is refunded in full.

Each purchase is handled on its own: the Race Plan, Full Access, or the upgrade. Refunding an upgrade returns the account to the Race Plan, which stays yours; refunding a Race Plan ends the access it paid for (and, if you had upgraded, the upgrade is refunded with it, since it depends on the Race Plan). A purchase under an open card dispute is handled through the dispute instead.

Purchases made under a previous version of these terms keep the 14-day guarantee that applied when they were made. Versions up to 2026-10-28.1 included a voluntary 14-day money-back guarantee: if you bought under one of them, you can ask within 14 days of that payment and we refund that purchase in full, with no reason needed. Your order confirmation email shows the date of your purchase.

This policy does not take away any mandatory consumer rights that apply to you under applicable law. If the law where you live gives you a right to a refund, that right applies whatever this page says.

Email support@triaro.app from the address on your TRIARO account. Include your order ID from the confirmation email, and tell us briefly what happened.

A person reads every request and replies by email to confirm the refund. We refund the original payment method through Stripe, without any fee; depending on your bank it usually takes 5–10 business days to appear. When a purchase is refunded, the access it paid for ends. You can also ask from Help & support in your account.

Please contact us first — we would rather put things right directly. You keep every route available to you as a consumer. See the Terms for governing law.